EXCHANGE AND RETURNS

"This site clearly states that our boots are not UGG branded, therefore we cannot accept returns for this reason."

We are happy to exchange or refund any boots up to 28 days from their invoice date, provided we are informed of your intention prior to their return, and they are received in their original unworn condition. Footwear that has been used cannot be returned!
Please email us to request your return authorisation number, as unauthorized returns cannot be accepted.

Provided all the above criteria are met, the value of the boots will be refunded less the cost of the initial postage and handling.

In the case of exchanges and returns, the cost of the freight and handling on the exchanged boots will be charged, plus a $10 processing fee.

FAULTY GOODS

In the unlikely event of receiving a faulty pair of boots, please contact us first to explain the problem. You may then be asked to return the boots to us, and a full refund will be offered including the cost of your own return postage. We do not offer refunds however, when the boots have clearly been damaged through blatant misuse and refunds cannot be made any later than 2 months after date of purchase.